Trade Issues
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      1. Help Centre Global
      2. Platform Troubleshooting
      3. Trade Issues

      Unauthorized Trades & Trade-Related Issues

      This outlines how to identify and escalate unauthorized or fraudulent trades. If you suspect an unauthorized trade, follow the steps below to report it effectively.

      Steps for Reporting Unauthorized or Fraudulent Trades:

      1. Verify the Trade Details

        • Review your trading history and account statements.

        • Check for any prior authorizations.

      2. Gather Required Information for Escalation
        Provide the following details:

        • Account Information:

        • Full Name

        • Account ID/Number

        • Registered Email Address

      3. Collate the following Trade Details:

        • Trade ID 

        • Date and Time of Trade

        • Instrument/Asset Traded

        • Trade Volume and Price

        • Order Type (Market, Limit, Stop, etc.)

      4. Supporting Evidence:

        • Screenshots or screen recordings of the trade confirmation

        • Email or chat communications related to the trade

        • Suspicious activity logs or login history

        • Statements supporting the claim

      5. Submit Your Request (Support Hub)

      6. Once your request has been submitted, our Trade Investigations Team will review it, and the process will be completed within 3-5 business days.