This guide will walk you through the process of cancelling a withdrawal request on the Client Portal.
Important Note: To cancel a withdrawal transaction on the Client Portal, the status of the request should not be completed yet.
Steps on how to cancel a withdrawal request:
- Proceed to the Transaction History on the Client Portal and simply click the "Cancel" button of the transaction that needs to be cancelled:
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- Once the withdrawal request has been cancelled, it should look like this:
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- To know more details about the cancelled withdrawal request, just click the ℹ️ icon on the right part of the transaction:
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- The details of the transaction will appear on the screen as shown below:
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ADDITIONAL NOTE:
An email confirmation about the cancelled withdrawal request will be sent to the registered email address within the day as a reference. Refer to the example below:
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If the status of the request is not yet processed and the "Cancel" button is not appearing on the transaction, please don't hesitate to submit a ticket to the Support Hub or send us an email at customer-care@blueberrymarkets.com.